1.  Processing Time​

All orders are processed within [1–3 business days] after receiving your order confirmation email.

Orders placed on weekends or holidays will be processed on the next business day.

You will receive a notification when your order has been shipped.

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2. Shipping Rates & Estimates​

Shipping charges for your order will be calculated and displayed at checkout. Estimated delivery times vary based on your location and chosen shipping method:

• Standard Shipping [3–7 business days] - $12

• Express Shipping [1–3 business days] - $15

• Free Shipping (Orders over $100) [3–7 business days] - Free

Please note that delivery times are estimates and may be affected by external factors such as holidays, weather, or courier delays.

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3. Shipment Confirmation & Tracking​

• Once your order is shipped, you will receive a confirmation email with a tracking number.

• The tracking number will become active within 24 hours.

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4. Domestic & International Shipping​

• Domestic: We ship to all addresses within Australia.

• International shipping is not available; however, our products are offered through authorised distributors in select countries.

• Customs duties, taxes, and other fees (if applicable) are the responsibility of the customer.

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5. Delivery Issues​

If your package is delayed, lost, or damaged:

• Contact us at marketing@tolife.com.au with your order number and issue description.

• We will coordinate with the courier service to resolve the issue and keep you informed throughout the process.

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6. Incorrect Shipping Information​

Please ensure your shipping address is accurate before placing your order.

• Orders shipped to incorrectly provided addresses are not eligible for reshipment or refunds.

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7. Returns Due to Failed Delivery​

If an order is returned to us due to an undeliverable address or failed delivery attempts:

• We will contact you for further instructions.

• Re-shipping fees may apply.

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Contact Us​

If you have any questions about your shipment or need assistance, please reach out to us:

📧 Email: marketing@tolife.com.au
📞 Phone: 08 9350 5688
🕒 Hours: Mon–Fri, 8:00 AM – 5:00 PM AWST